Shopping & Products

What does Club AFET Wellness sell?

We offer fitness equipment and workout accessories, including strength-training equipment, resistance bands, workout gloves, and recovery accessories. Browse our online store to see the current selection and product details.

Is online inventory the same as local store inventory?

Our online selection and local store inventory may differ. Availability shown on alphafunderburk.com applies to online purchases and does not confirm availability at our local location.

Can I pick up my online order at your business address?

Online orders are shipped to customers. Our business address is not a designated pickup location for website orders.

How can I get more information about a product?

Email [email protected] or use our Contact Us page. Include the product name and your question so we can assist you.

Payments & Billing

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover through Stripe. Available payment options are displayed at checkout.

What currency do you use?

All prices and payments are in U.S. dollars (USD).

Will tax be added at checkout?

No additional tax is added at checkout. Applicable taxes are already included in the displayed product prices.

What will my order total include?

Your total includes the displayed product prices plus a $4.99 flat shipping charge per order. You can review the total before submitting payment.

What if my payment fails or I think I was charged twice?

Check that your billing details match your card issuer’s records. If you see a charge but have not received an order confirmation, contact us before placing the same order again.

For billing assistance, provide your order number, transaction date, and the amount in question. Please do not send full card numbers or card security codes.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you.

Where are online orders processed and shipped from?

Online orders are processed and shipped from within the United States.

How long does processing and delivery take?

Order processing generally takes 1–3 business days. After processing, standard shipping typically takes 3–7 business days.

Allow approximately 4–10 business days in total. These are estimates rather than guaranteed delivery dates, and carrier schedules, holidays, weather, or other disruptions may affect arrival times.

What are your processing days and order cutoff time?

We process orders Monday–Saturday, excluding U.S. federal holidays.

Our daily cutoff is 5:00 PM Eastern Time (ET). Orders received at or after that time, on Sundays, or on federal holidays begin processing on the next business day. The cutoff does not guarantee same-day shipment.

How much does shipping cost?

Shipping costs $4.99 per order within the United States. The charge is shown at checkout before payment.

Which carriers do you use?

We use USPS, UPS, and FedEx. The carrier depends on the package and delivery destination.

How do I track my order?

Once your order ships, we will email you shipment confirmation and tracking information. Tracking may not update until the carrier receives and scans the package.

Can I correct my shipping address?

Contact us as soon as you notice an error. We will check whether the address can be corrected before shipment. Changes cannot be guaranteed once an order has shipped.

If a package is returned because you provided an incorrect or incomplete address, an additional reshipping charge may apply. We will explain the charge and obtain your agreement before resending it.

What if my package is delayed or missing?

Contact us with your order number so we can review tracking and investigate with the carrier.

If tracking says “Delivered,” first check the delivery location, household members, and any building reception or mailroom. If the package is still missing, let us know.

Once a shipment is confirmed lost, we will arrange a replacement shipment at no additional cost or a refund.

For more details, see our Shipping Policy.

Cancellations

Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided it has not shipped. Both conditions must be met.

Email [email protected] with your order number and cancellation request. We assess the deadline using the time your request is received and will confirm whether cancellation is approved.

Will I receive a full refund for an approved cancellation?

Yes. An approved full-order cancellation receives a refund of the full amount paid, including the shipping charge. We do not charge a cancellation fee.

Refunds go to the original payment method. Please allow 5–10 business days after approval for processing and posting.

Can I cancel after my order has shipped?

No. Once an order has shipped, it cannot be canceled. You may request an eligible return after delivery.

See our Cancellation Policy for full details.

Returns & Refunds

How long do I have to request a return?

You may request a return within 30 days of delivery.

For change-of-mind returns, items must be unused, unworn, in their original condition, and returned with their original packaging and included accessories or components.

How do I start a return?

Email [email protected] with your order number, the item you wish to return, and the reason for your request.

Please wait for our instructions and confirmation of the return address before sending anything. Do not use the business address as a return address unless our team confirms it.

Who pays for return shipping?

Customers pay return shipping for change-of-mind returns.

We cover required return shipping for confirmed defective or incorrect items. Please contact us first for instructions.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Is the original shipping charge refundable?

The original $4.99 shipping charge is non-refundable for change-of-mind returns.

If a refund is issued because of our error, including a confirmed defective or incorrect item, the original shipping charge is also refunded.

What if my item arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery with your order number and a description of the issue. We may request photos of the item, packaging, or shipping label.

Please retain the item and packaging while we review the issue. Once confirmed, we will arrange an appropriate resolution, such as a replacement or refund.

How long does a refund take?

Please allow 1–2 business days after we receive your return for inspection.

If approved, your refund will be issued to the original payment method. Allow 5–10 business days after approval for processing and posting. Your bank or card issuer may affect when the refund appears.

Do you offer exchanges?

We do not offer direct exchanges. If you want a different item, request an eligible return and place a new order separately.

A replacement for a confirmed damaged, defective, or incorrect shipment is handled as an order issue rather than a standard exchange.

For complete conditions, see our Returns & Refunds Policy.

Contact & Support

How can I contact you?

Club AFET Wellness

Email: [email protected]
Phone: (+1) 980-298-6239
Contact Form: Contact Us
Address: 10721 John Price Rd Ste 1J, Charlotte, NC 28273, United States

What are your customer support hours?

Our customer support hours are Monday–Saturday, 5:00 AM–8:00 PM Eastern Time (ET).

For order-related questions, please include your order number. Do not include full payment card details in your message.