Returns & Refunds Policy
This policy applies to online purchases made through alphafunderburk.com. If an item does not meet your needs or there is a problem with your order, please contact Club AFET Wellness using the instructions below.
Return Window
You may request a return within 30 days of delivery.
Please contact us within this period with your order number and the item you would like to return. Our team will provide return instructions and the appropriate return address.
Return Eligibility
To qualify for a change-of-mind return, items must be:
Unused and unworn.
In their original condition.
Returned with their original packaging and any included accessories or components.
Please provide your order number or other proof of purchase so we can locate your transaction.
Items received damaged, defective, or incorrect are handled separately under the section below.
How to Request a Return
Email [email protected] within 30 days of delivery.
Include your order number, the item you wish to return, and the reason for your request.
Wait for our return instructions and confirmation of the return address.
Package the item securely and send it according to the instructions provided.
Please contact us before shipping a return. The business address listed on our website should not be used as a return address unless our team confirms it.
We recommend using a shipping service with tracking and retaining your shipping receipt until the return is resolved.
Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs.
If you received a defective or incorrect item, we will cover any required return shipping. Please contact us first so we can provide the appropriate instructions.
We do not charge a restocking fee.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include:
Your order number.
The name of the affected item.
A description of the issue.
Photos of the item, packaging, or shipping label, if available.
We may request supporting information to assess the issue. Please retain the item and its packaging until we provide instructions.
Once the issue is confirmed, we will arrange an appropriate resolution, such as a replacement or refund. You will not be responsible for required return shipping when the item is defective or incorrect.
Return Inspection and Refunds
Once we receive your return, please allow 1–2 business days for inspection. We will notify you whether the refund has been approved or explain any issue affecting eligibility.
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed and appear in your account. Posting times may vary depending on your bank or card issuer.
If your refund has not appeared after this period, please contact us with your order number.
Refund Amount and Original Shipping Fees
For an approved change-of-mind return, we will refund the amount paid for the returned item. The original $4.99 shipping charge is non-refundable, and return shipping remains the customer’s responsibility.
If a refund is issued because of our error, including a confirmed defective or incorrect item, we will also refund the original shipping charge.
No restocking fee will be deducted from an approved refund.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please request a return for the original purchase and place a new order separately. The original item must meet the return requirements described above.
A replacement arranged to resolve a damaged, defective, or incorrect shipment is handled as an order issue rather than a standard exchange.
Order Cancellations
You may request cancellation within 24 hours of placing your order, provided the order has not shipped.
Once an order has shipped, it cannot be canceled. You may request a return after delivery under this policy.
For further details, please review our Cancellation Policy.
Lost or Undelivered Orders
If your order has not arrived or tracking indicates a delivery problem, please contact us. We will investigate with the carrier and arrange a replacement shipment or refund once the shipment is confirmed lost.
Please review our Shipping Policy for information about delivery issues, incorrect addresses, and undeliverable packages.
Contact Us
Club AFET Wellness
Email: [email protected]
Phone: (+1) 980-298-6239
Address: 10721 John Price Rd Ste 1J, Charlotte, NC 28273, United States
Customer Support Hours: Monday–Saturday, 5:00 AM–8:00 PM ET