Club AFET Wellness processes and ships online orders from within the United States. Below you will find information about our shipping coverage, fees, delivery estimates, and assistance with delivery issues.

Shipping Coverage

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we are unable to ship to the address provided, we will contact you using the information provided with your order.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Our order-processing days are Monday–Saturday, excluding U.S. federal holidays. Processing includes preparing your items for shipment and handing your package to the carrier.

Processing time is separate from shipping transit time.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time (ET).

Orders received before the cutoff are eligible to begin processing that business day. Orders received at or after 5:00 PM ET, on Sundays, or on U.S. federal holidays begin processing on the next business day.

The cutoff time does not guarantee same-day shipment. The standard 1–3 business day processing period still applies.

Estimated Delivery Time

After processing, standard shipping typically takes 3–7 business days.

Allow approximately 4–10 business days in total for processing and delivery. These timeframes are estimates and are not guaranteed delivery dates. Carrier operating schedules, holidays, weather, and destination restrictions may affect arrival times.

We use USPS, UPS, and FedEx. The carrier used for your order depends on the package and delivery destination.

Shipping Fees

We charge a flat shipping rate of $4.99 per order for delivery within the United States. All amounts are in U.S. dollars (USD).

The shipping charge is displayed at checkout before you place your order.

Applicable taxes are included in the displayed product prices. No additional tax is added at checkout.

Order Tracking

Once your order ships, we will send a shipment confirmation email with tracking information.

Tracking updates may not appear immediately after a shipping label is created. Please allow time for the carrier to receive and scan the package.

If you need help locating your tracking details, contact [email protected] with your order number.

Incorrect or Incomplete Shipping Addresses

Please check your shipping address carefully before placing an order, including any apartment, suite, or unit number.

If you notice an error, contact us as soon as possible. We will check whether the address can be corrected before shipment. Address changes cannot be guaranteed once an order has shipped.

If a package is returned because the address supplied was incorrect or incomplete, an additional shipping charge may apply to resend it. We will explain the charge and obtain your agreement before arranging reshipment.

Delivery Delays

Delivery estimates may be affected by severe weather, carrier disruptions, holidays, or other circumstances outside our control.

If we become aware of a significant processing delay, we will contact you using the details provided with your order. If your shipment is taking longer than expected, contact us so we can review the tracking information and investigate with the carrier where needed.

Lost, Damaged, or Incorrect Shipments

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, household members, and any building reception or mailroom.

If the package is still missing, contact us with your order number. We will investigate with the carrier. Once the shipment is confirmed lost, we will arrange a replacement shipment at no additional cost or a refund.

Damaged or Incorrect Items

Please report damaged or incorrect items within 7 days of delivery by emailing [email protected].

Include your order number and a description of the issue. We may request photos of the item, packaging, or shipping label to help us review the shipment. Please retain the item and packaging while we assist you.

For confirmed defective or incorrect items, we will cover any required return shipping and arrange an appropriate resolution. Please review our Returns & Refunds Policy for further details.

Undeliverable or Returned Packages

If a shipment is marked undeliverable or returned to us, we will review the reason with the carrier and contact you about the next steps.

Where the delivery issue resulted from an incorrect or incomplete address supplied with the order, we will confirm the corrected address and any reshipping charge with you before sending the package again.

If the issue was caused by our error, we will cover the cost of reshipment. If we issue a refund instead, it will include the original shipping charge.

For returns due to a change of mind, the original $4.99 shipping charge is non-refundable. Please see our Returns & Refunds Policy for return eligibility and procedures.

Contact Us

Club AFET Wellness

Email: [email protected]
Phone: (+1) 980-298-6239
Address: 10721 John Price Rd Ste 1J, Charlotte, NC 28273, United States
Customer Support Hours: Monday–Saturday, 5:00 AM–8:00 PM ET